This policy explains how Velstera AI handles information submitted through this website. It applies to website visits, service requests, and the public Ava demonstration links provided here.
Information we collect
When you submit a service request, we collect the business contact and qualification information you provide, such as your name, business name, work email, phone number, website, industry, approximate call volume, current call-handling process, goals, requested features, and preferred contact details.
How we use information
We use service-request information to evaluate your needs, contact you about the request, prepare for a consultation, improve our services, maintain business records, and protect the website from misuse. We do not ask you to submit sensitive personal, financial, medical, password, account, or customer-record information through this website.
Service providers
We use hosting, database, communications, automation, and voice-technology providers to operate the website and services. These providers may process information on our behalf according to their own contractual and security obligations. Final customer-call data handling depends on the tools and integrations selected for a client’s approved configuration.
Public Ava demo
The Ava demo opens on a third-party voice platform and represents a fictional plumbing business. Demo conversations may be recorded, transcribed, or reviewed to provide, monitor, and improve the experience. Do not share sensitive or real customer information in the demo.
Retention and security
We retain submitted business inquiries only as reasonably needed for service follow-up, business records, and legal or security purposes. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.
Your choices
You may choose not to submit the form. To request access, correction, or deletion of information associated with a service request, email contact.velstera@gmail.com or use the service-request page.
Updates
We may update this policy as the business, website, or service providers change. The date at the top identifies the current version.